How can we help?
The fastest way to reach us is the in-app support chat (Settings → Support, inside LIVDEK), the form below, or email support@livdek.com directly.
My game audio isn’t being captured — what’s wrong?
Some apps block Android’s audio playback capture for DRM or anti-cheat reasons. If an app blocks it, its sound is silent in your stream/recording by design — this is an Android platform restriction, not a LIVDEK bug. Try the app’s own audio-sharing setting if it has one, or capture that app’s audio by routing it through the microphone input instead.
Where do my recordings go?
Screen recordings are saved to Movies/LIVDEK on your device, visible in your gallery and file manager like any other video — they are never uploaded anywhere.
How many platforms can I stream to at once?
Free accounts can stream to 1 destination at a time. Pro accounts can stream to up to 6 destinations simultaneously. See the pricing section on the homepage for current limits.
I lost my stream key / my stream won’t connect.
Stream keys are stored encrypted only on your device, so re-enter the key from your streaming platform’s dashboard (YouTube Studio, Twitch Creator Dashboard, etc.) in LIVDEK’s destination settings. If the stream still won’t connect, double-check the platform is expecting an RTMP/RTMPS ingest and that your key hasn’t been regenerated on their end.
How do I cancel my Pro subscription?
Pro subscriptions are billed through Google Play. Cancel from Google Play → Subscriptions on the device or Google account used to purchase it; your Pro features remain active until the current billing period ends.
How do I delete my account and data?
Email support@livdek.com from your account’s email address and we’ll delete your account, preferences, subscription records, and support chat history.